FAQ

GENERAL

Once an order has been submitted, please allow up to 48 hours for it to be processed and shipped (generally orders will ship out sooner than this). All orders are shipped from the LIVE WORK PLAY distribution center in San Diego, California. Upon shipment you will receive an e-mail notification (separate from your order confirmation) containing your tracking number.

SHIPPING

- All orders are shipped Monday-Friday.
- Orders placed after 12 PM will ship the following business day.
- Holidays, Saturdays and Sundays are not business days. We observe all U.S. Federal holidays.
- All orders placed will be processed and confirmed the same day via email confirmation.
- In the case of international shipments the receiver is responsible for any custom fees or duties that may be incurred.
- Backordered items will ship as soon as the product is made available. 

 

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Below is a breakdown of some of our most frequently asked product questions. If you do not find an answer to your question on this page, please drop us an email Hi@LVWRKPL.com. 
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Leather AirPods Case

 

Can I charge it without removing the leather case?  

Yes. You can access the Lightning charge port without removing the leather case. 

Do you offer overnight shipping, I want mine ASAP? 

No. This is a made to order item.    

  


YOSEMITE Charge System

 

Is it only for the iPhone 8/8 Plus X? 

YOSEMITE Charge System is MFi certified and compatible with the entire Apple lineup: iPhone X / 8 / 8 Plus / 7 / 7 Plus / 6s / 6s Plus / 6 / 6 Plus / 5s / 5c / 5, iPad Pro, iPad Air / Air 2, iPad mini / mini 2 / mini 3 / mini 4, iPad (4th generation), iPod nano (7th generation) and iPod touch (5th generation).     

Will the wall charger that is included work with my GoPro, or is it for Apple only?

The USB wall charger that is included will work with any device or cable that uses a USB port.           

 

HYBRID Power Case

 

Should I leave my HYBRID Power Case switched “on” all day ?
No. You only need to flip the “on” switch only after your iPhone battery is low. This way you will get the most out of the HYBRID Case’s battery and will avoid that annoying buzzing sounds your iPhone makes when it starts charging.

When should I switch on my HYBRID Power Case?
To get the most charge out of your HYBRID Case, turn it on around 10%-20% and keep the case charging without using it until your iPhone hits 80% battery life. From there, you can either wait until it gets low again or top it off when the battery is less than 80%. Apple’s batteries fast-charge to 80%, then switch to trickle charging for the last 20%.

What is the best method for charging the case?
Use a Lightning cable to connect the HYBRID Case to a power source just as you would charger your iPhone. The HYBRID Case can be plugged in to your computer or any USB wall-plug style power source.

             
      

PULSE Charger

 

What is the best way to charge PULSE?
The fastest way to charge the PULSE Charger is to connect it to a power source such as a wall outlet using the included micro USB cable with a USB wall-plug style power source.

How many devices can I charge at once?
Two. We understand the need to charge multiple devices at once, so PULSE is engineered to be dual-charging. Just remember though you are cutting the energy output time in half if you are charging two devices at the same time. As an example, it would be faster to charge a single iPhone by it self than an iPad and an iPhone at the same time. 

Can I charge PULSE in the sun?
Of course. PULSE is designed for solar charging as well as using a  traditional wall outlet.  Because of the large amount of variable outdoor conditions, optimal charging conditions are the following: Very little or no cloud cover, 50-80 degree temperatures, good to great high intensity sunlight, 10am-3pm ( Typically the best times for strong solar energy), and positioned or angled facing the sun. Here in San Diego, after about a 3-4 hour period outside in the sun, the PULSE Charger can gain about 500 mAh. This is about an additional 30% charge to a iPhone.  

How big is it? How much does it weigh?
It is more or less the same size and weight as an iPhone. It easily clips to a bag and can also fit comfortably in a pocket.

                    

EVERYDAY Case



Will this make my iPhone waterproof ?
No. The main focus of the EVERYDAY Case is to provide minimal but smart protection. It is completely clear and includes a quick release tab located at the Lightning port to prevent sand, lint, dust, dirt and other debris from entering in your iPhone.

Is this case really completely clear?
Yes. It's basically invisible.